Frequently Asked Questions

Who is Pictures Plus?

What can I frame?

Are your frames made in Hawaii?

Do you print photos, too?

How do I mount my art in my new Pictures Plus frame?

What types of frames do you offer?

What is Koa Veneer, and is it sustainable?

What are ready made frames and how are they different from custom frames?

What types of mats are available online and in stores?

What are Acid-Free mats and why should I consider one for my artwork?

What are my options for frame glass?

Do you offer foamcore backings?

How quickly will my order be completed and shipped?

What happens if my order doesn't arrive in perfect condition?

What is your refund policy?

Can you ship to my location?

What are the available shipping methods and rates?

How do I measure my art for Pictures Plus’s Custom Frame Builder?

How do I hang my frame?