Frequently Asked Questions

Q1. What changes have you made in your stores to address concerns about Covid-19?

A. The health and well-being of our guests and staff is very important to us. New protocolos have been put in place according to the latest CDC guidelines, including disinfecting high-touch surfaces multiple times a day and limiting the number of people at the custom frame counter. We kindly ask that you wear a face mask while in the store and adhere to social distancing guidelines.

Q2. Who is Pictures Plus?

A. Pictures Plus is a locally owned and operated company with 5 locations in Hawaii, that specializes in customizable products, including custom frames and prints. Our goal is to provide easy and affordable custom print solutions for the modern digital age.

Q3. Why print with us?

A. When you print with us, you're supporting a local business in Hawaii, made up of over 100 dedicated employees who care about our customers and the artists we work with. Every print is cut, pressed and framed by us. We've implemented strict quality control checks throughout the manufacturing process to ensure you're getting the best possible end product. It's backed by our Pictures Plus guarantee-love it or we'll make it right!Over the years, our customers have come to expect the very best from us, and we're committed to delivering on that promise every single time.

Q3. What sizes do you offer?

A. Metal prints start at 4" x 6" and can be printed in any custom size up to 60" x 35". Canvas prints start at 8" x 10" and can be printed in any custom size up to 54" x 120" (Please contact us to order canvas prints larger than what the website will allow).

Q3. What if I don't see the size I want?

A. Don't worry! We offer custom sizes! If you don't see the size option you want, scroll down and check the "Custom Size" box. The dropbox will automatically calcualte width and height in one inch increments, up to the largest size that your image resolution can support. If you are not able to select from standard sizes, it is most likely because your image is insufficent resolution to print at that size.

Q3. Where will my order be produced?

A. We cut, process, print, mount and frame every order at our manufacturing facility in Kapolei, Hawaii. Watch this video to see our print shop in action!

Q3. When will my order be ready?

A. Print orders are completed within 5 calendar days from date of purchase, barring any production issues (which we would immediately notify you of). Please allow 7-10 days for large orders (25+ pieces). Orders with a frame are completed within 7 calendar days.

Actual delivery time is based on shipping method:

In-store Pick-Up: Orders will be ready for pick-up within 5 days of purchase at Oahu store locations, and within 14 days of purchase at neighbor island locations. You will receive an email notification when your order is available to be picked up at your designated pick-up location. Orders Shipped to Your Door: Please allow 5 days for production, plus an additional 5-7 business days for shipping and handling. You will receive an email notification when your order has shipped.

p> For rush order requests, contact one of our store locations or email us at websales@picturesplus.com Additional charges apply for rush orders.
Orders may also be picked up from our Customer Service department at the Kapolei warehouse, located at 91-275 Hanua Street, Kapolei, HI 96707. Customer Service pick up hours are Monday - Friday from 9 AM - 3 PM.

Q3. What payment options do you accept?

A. For web payments, we accept all major credit cards, including Visa, Mastercard, American Express and Discover.

Q3. Can I cancel my order?

A. Due to the nature of print orders, which are all custom made upon order, an order cannot be cancelled once it has been placed. If you have a question or are unsure, please contact us prior to placing your order at websales@picturesplus.com

Q3. Can I frame my print?

A. Yes. When placing your order, you can add a frame in the "Styles" tab by selecting the frame icon. Click "Continue" to be directed to the "Frames" tab, where you can choose your desired frame style. You can also check out the "Wall Preview" feature to see how your print will look in any room setting!

Note: When framing a canvas print, it will be dry mounted onto foam core backing first. If you would like to have your canvas print stretched instead of dry mounted prior to framing, please contact our Web Sales Department by phone at 1.866.386.1933 or 808.673.4721. Additional charges apply.

Q2. Does the image on your site accurately represent what I will receive?

A. We strive for accuracy in all printed images. However, there may be color variations due to differences in computer monitors. Our wood veneer frames also vary from piece to piece due to inherent differences in wood grain. This is considered a natural characteristic of wood and is not considered a product defect.

Please note: Due to the nature of metal print products, minor surface imperfections such as bubbles or bumps may appear on the surface of the print. We will make every effort to place the image so any imperfections are as inconspicuous as possible. Minor imperfections in the product's surface are considered industry-standard and may not warrant a replacement.

We use Chromaluxe aluminum, proudly produced in the USA and tested to last longer than all other competing products currently on the market.

Have additional questions? We're here to help! Contact Us