Frequently Asked Questions
Q1. Who is Pictures Plus?
Q2. Why print with us?
Q3. What sizes do you offer?
Q4. What if I don't see the size I want?
Q5. Where will my order be produced?
Q6. When will my order be ready?
Actual delivery time is based on shipping method:
In-store Pick-Up: Orders will be ready for pick-up within 5 days of purchase at Oahu store locations, and within 14 days of purchase at neighbor island locations. You will receive an email notification when your order is available to be picked up at your designated pick-up location. Orders Shipped to Your Door: Please allow 5 days for production, plus an additional 5-7 business days for shipping and handling. You will receive an email notification when your order has shipped.
For rush order requests, contact one of our store locations or email us at websales@picturesplus.com Additional charges apply for rush orders.
Orders may also be picked up from our Customer Service department at the Kapolei warehouse, located at 91-275 Hanua Street, Kapolei, HI 96707. Customer Service pick up hours are Monday - Friday from 9 AM - 3 PM.
Q7. What payment options do you accept?
Q8. Can I cancel my order?
Q9. Can I frame my print?
Note: When framing a canvas print, it will be dry mounted onto foam core backing first. If you would like to have your canvas print stretched instead of dry mounted prior to framing, please contact our Web Sales Department by phone at 1.866.386.1933 or 808.673.4721. Additional charges apply.
Q10. Does the image on your site accurately represent what I will receive?
A. We strive for accuracy in all printed images. However, there may be color variations due to differences in computer monitors. Our wood veneer frames also vary from piece to piece due to inherent differences in wood grain. This is considered a natural characteristic of wood and is not considered a product defect.
Please note: Due to the nature of metal print products, minor surface imperfections such as bubbles or bumps may appear on the surface of the print. We will make every effort to place the image so any imperfections are as inconspicuous as possible. Minor imperfections in the product's surface are considered industry-standard and may not warrant a replacement.
Q11. Where do you ship to?
A. We ship to all 50 states. For international shipping requests, please contact our Web Sales department by phone at 1.808.673.4721 Monday thru Friday, 9 AM - 3 PM HST. We're sorry, but we are not able to ship to APO / FPO addresses due to restrictions set by our shipping carrier.
Our Gifts and Quick Custom Frame products are available for in-store pick-up only at any of our 5 locations, including the neighbor islands. Gift and Quick Custom Frames are not available for direct shipping to a customer's address.
Q12. What are your shipping methods and costs?
A. We offer in-store pick-up at no cost at any of our five locations statewide. In addition, custom prints are available for shipping to all 50 states via USPS or FedEx. Shipping prices are calculated at time of checkout. When purchasing multiple prints, the cost is lowest when they are ordered at the same time.
Our Gifts and Quick Custom Frame products are available for in-store pick-up only at any of our 5 locations, including the neighbor islands. Gift and Quick Custom Frames are not available for direct shipping to a customer's address.
Q13. Do you offer delivery service?
Q14. How long does it take for orders to be produced and shipped?
Q15. What file formats do you accept?
Q16. What image resolution should my image be?
Q17. Should I print on canvas or metal?
A. Canvas is a great medium for printing large sizes. Given its texture, it has a high tolerance for imperfections and is typically viewed from further away than a photo, which allows for stunning prints to be produced from moderately sized files.
Metal prints produce glossy images with rich colors and incredible sharpness. As a result, metal prints require image files that are larger in relation to printed output than that of canvas.
Have additional questions? We're here to help! Contact Us