To begin, lay out all frame pieces.
Frequently Asked Questions
Who is Pictures Plus?
Pictures Plus is an art and framing company with more than 30 years of business experience in Hawaii. We offer full-service framing with free design consultations at our six Pictures Plus / Plus Interiors and Pictures Plus Prints stores statewide. Our online framing store offers you our best-selling frames and mats at discounted prices. As a web customer, you’ll enjoy a super simple and convenient shopping experience, and can also design your own frame online to fit any sized artwork. You can pick up your finished frame from any of our statewide stores, or have it shipped to your door. Begin designing your custom frame for self-assembly today using our online Custom Frame Builder or choose from our ready made frames.
What can I frame?
Our online frames are great for works on paper, including photos, prints, posters, drawings and paintings. Specialty frames, such as shadowboxes and multi-opening frames can be ordered at any of our store locations, with the expert assistance of our Design Consultants. Shop our selection of ready made frames or design your own custom frame to bring your project to life!
Are your frames made in Hawaii?
All of our frames are assembled from start to finish at our manufacturing facility in Kapolei, Hawaii. On average, each frame is handled by 6 different Pictures Plus team members spanning processing, frame construction, mounting, glazing, fitting and delivery. Learn more about our family business.
Do you print photos, too?
Currently, we only offer custom framing on this site. However, you can visit our sister site, www.picturesplusprints.com to have your image printed on metal, canvas or photo paper. You can also shop our collection of art and gift products at our prints site. All of our printing is done in Kapolei. Watch this video to learn more about our Colorfuse print process.
How do I mount my art in my new Pictures Plus frame?
Mount your artwork into frame
Peel protective cover
Stack frame elements and place in frame
Close tabs and attach wire to secure
Enjoy your framed artwork!
What types of frames do you offer?
We offer a variety of frame options, in any custom size up to 40” x 60”. All of our frames are wood-based, containing no plastics, metal or MDFs. Our wooden picture frame styles include modern, distressed and our best-selling Hawaiian Koa wood veneer. As the largest manufacturer of Koa veneer frames in the world, we take great pride in creating one-of-a-kind frames that celebrates this rare and unique wood species, which is indigenous to Hawaii. Browse our selection of Koa wood frames.
What is Koa Veneer, and is it sustainable?
Pictures Plus is the world’s largest manufacturer of Koa veneer frames and our selection is unmatched.
As rare as it is beautiful, Koa wood is found in only one location in the world: here in the islands of Hawaii. It is illegal to cut down a Koa tree—only Koa that has fallen naturally can be harvested. This conservation protection, combined with Koa trees’ rapid growth, makes Koa an exceptionally sustainable wood. Click here to learn more about our handcrafted Koa Veneer frames.
Our online offering of Koa veneer frames is regularly updated. We invite you to shop our Koa ready made frames, or create a uniquely sized Koa frame with our Custom Frame Builder. Our complete collection of Koa veneer frames can be viewed at any of our store locations.
What are ready made frames and how are they different from custom frames?
Our ready made frames are pre-made styles available in a range of standard sizes from 5”x7” to 24”x36”. They’re available for online shipping or in-store pickup within 3 business days. If you don’t see the perfect frame option in our online selection, visit our store locations throughout Hawaii to view an even larger selection of frames. When your framing needs require larger or non-standard sizes, Pictures Plus’ Custom Frame Builder allows you to design a frame that’s perfectly tailored to your project. Shop our ready made frames or begin designing a custom frame now.
What types of mats are available online and in stores?
Through our website, we offer regular and acid-free mats to fit frames up to 40" x 60". A mat will help to protect your artwork from sticking to the glass as well as add visual appeal to your finished frame. You can choose a single or double mat. For an even larger selection of mats, visit any of our store locations throughout Hawaii. Not sure how to use a mat in your framed art? Learn more from our Design Tips.
What are Acid-Free mats and why should I consider one for my artwork?
Acid-free mats provide the greatest long term protection to your artwork.They’re more durable, fade resistant and are best for preserving framed artwork over time because they are less susceptible to decomposition. Because mat boards come directly into contact with your framed artwork, over time natural mat decomposition can cause discoloration and other damage to your artwork. We recommend acid-free mat boards for anything you might frame which requires longevity or extra protection, such as original art or any work that is of sentimental or notable monetary value.
What are my options for frame glass?
We offer a variety of glass options for your framed art, suitable for any budget and application, including regular, museum and acrylic glass with or without UV protection. Acrylic glass costs slightly more than regular glass. It is lighter, scratch-resistant and shatter-resistant. Museum glass is the most expensive glazing option. It provides unmatched clarity and protection, blocking up to 99% of UV rays. Use our Custom Frame Builder to add your preferred glazing to your frame.
Do you offer foamcore backings?
We offer industry standard regular foamcore backing for your custom or ready made framed art, as well as an acid-free backing option. All framed mirrors come with regular foamcore backing.
How quickly will my order be completed and shipped?
All custom framed orders are manufactured upon order. Turnaround time is 7 days or less. An additional transit time of 3-7 days applies for all neighbor island orders. Shipping and transit times will vary by location. Turnaround time for all ready made framed items is 3 business days. Once your order is processed, you will receive a notification via email with the date that your items will be available for in-store pickup or shipping. View our store locations.
What happens if my order doesn't arrive in perfect condition?
Upon receipt, please thoroughly inspect your frame. If a problem is detected, simply email us at firstname.lastname@example.org within 5 days of receipt of your frame with a description and picture of the issue to start the claims process. We stand behind our products 100% and will gladly address any defects in materials or workmanship. Contact us anytime with questions or feedback.
What is your refund policy?
Each frame is custom built to your exact specifications. As a result, all orders are final once they are placed and we cannot offer a refund on your order. If you have a question or are unsure about any step of our online ordering process, please contact us by sending a message or an email to email@example.com before placing your order, or visit us in person at any of our store locations. We’ll be happy to help!
Can you ship to my location?
We ship to all 50 states and internationally to Japan, Canada, New Zealand and Australia.
What are the available shipping methods and rates?
We offer in-store pickup at no additional cost at our six store locations statewide. In addition, we offer shipping to Hawaii residents via FedEx 1-day or shipment to the continental US via FedEx 2-day. Internationally, we ship via FedEx 5-day. Shipping prices and lead times are provided at the time of your checkout based on your order details and shipping destination. View our store locations.
How do I measure my art for Pictures Plus’s Custom Frame Builder?
To measure your artwork in preparation for using our Custom Frame Builder, first flatten out your work of art so that it is facing you as you will want it displayed in a frame. Next, measure your art from its left edge to the opposite right edge, rounding up to the nearest 1/8”. This is the measurement you’ll enter into the width fields in Step 1-Image Size of the Custom Frame Builder. Then, measure from the bottom edge to the top edge, again rounding up to the nearest 1/8” to determine the height. It’s important that you enter the width and height into the correct fields. This will ensure we prepare your frame correctly when we attach hanging wire to your frame for its wall display. For example, if your image is 12” wide x 16” high, make sure to build a 12” x 16” frame, not a 16” x 12” frame, so that your image can hang as intended in the portrait orientation.
Note: If you have selected a mat, it will overlap the print by 1/8” on each side to prevent the print from falling through the opening. If you have selected no mat, the frame will overlap the print by approximately 1/4” on each side.
How do I hang my frame?
We’ll supply all the hanging hardware you’ll need to hang your framed art. All frames that are 16” x 20” or smaller will include a saw tooth hook. Simply decide on the best location for your framed art, secure the provided nail into your wall, and center the saw tooth on the nail. All frames that are larger than 16” x 20” will include a wire and hanger. You will secure your hanger onto the wall with the provided nail, and center the wire on it.
Don’t forget to snap a pic of your frame in its new home and share with us on social media!
Still unsure? Contact us and we will be happy to assist you.